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About Us » Customer Satisfaction Survey

Customer Satisfaction Survey

Home
About Us
Scientific
Medical
Diagnostic
Order Online
Locations
Technical Services
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Customer Satisfaction Survey

Name

Organisation

Phone

Email (if you wish to remain anonymous please type anonymous)

1. On a scale of 1 -5 how aware of In Vitro Technologies are you (1 = not aware, 5 = completely aware)?

1
2
3
4
5

2. How would you rate our customer service (1 = poor, 5 = excellent)?

1
2
3
4
5

3. Do you know who your Territory Manager/Sales Representative is?

Yes
No

4. Please score the following aspects of our service between 1 and 5 (1 = poor, 5 = excellent).

a) Regarding our Territory Managers, how do you rate their:

Overall Performance?

1
2
3
4
5
N/A

Product Knowledge?

1
2
3
4
5
N/A

All other Knowledge?

1
2
3
4
5
N/A

Reliability?

1
2
3
4
5
N/A

Helpfulness?

1
2
3
4
5
N/A

Friendliness?

1
2
3
4
5
N/A

b) Regarding the Customer Care Team, how do you rate their:

Overall Performance?

1
2
3
4
5
N/A

Product Knowledge?

1
2
3
4
5
N/A

Other Knowledge (ETA's on orders, pricing etc)?

1
2
3
4
5
N/A

Reliability?

1
2
3
4
5
N/A

Helpfulness?

1
2
3
4
5
N/A

Friendliness?

1
2
3
4
5
N/A

Effectiveness?

1
2
3
4
5
N/A

c) With regards to Technical Service, how do you rate their/the:

Overall Performance?

1
2
3
4
5
N/A

Knowledge?

1
2
3
4
5
N/A

Reliability?

1
2
3
4
5
N/A

Helpfulness?

1
2
3
4
5
N/A

Friendliness?

1
2
3
4
5
N/A

Response within 24 hours?

1
2
3
4
5
N/A

Response within 48 hours?

1
2
3
4
5
N/A

The degree of support available?

1
2
3
4
5
N/A

The availability of spare parts?

1
3
2
4
5
N/A

d) Lastly the products that we provide. Generally, how do you rate the:

Delivery of items within the promised time frame?

1
2
3
4
5
N/A

Quality?

1
2
3
4
5
N/A

Price?

1
2
3
4
5
N/A

Value?

1
2
3
4
5
N/A

Range?

1
2
3
4
5
N/A

5. Please rate the importance to you of the following aspects of our business

a) Our products (1 = not important,10 = very important)

Delivery of items within the promised timeframe

Quality

Price

Value

A specialist range of products

A complete range of products for all your needs

b) Regarding Customer Care (1 = least important, 10 = very important)

Overall

Product knowledge

Other knowledge (ETA's on orders, pricing, ect)

Reliability

Helpfulness

Friendliness

Effectiveness

c) Technical Service (1 = least important, 10 = very important)

Overall

Knowledge

Reliability

Helpfulness

Friendliness

Response within 24 hours

Response within 48 hours

The degree of support available

Availability of spare parts

d) Territory Managers (1 = least important, 10 = very important)

Overall

Product Knowledge

All other Knowledge

Reliability

Helpfulness

Friendliness

6. Please provide us with any further feedback

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© Copyright 2009 - In Vitro

Head Office:

7-9 Summit Road,
Noble Park North
VIC 3174

Telephone: 1300 552 003

Facsimile: 1300 552 004

Email: info@invitro.com.au

Email: orders@invitro.com.au

In Vitro is an ISO 9001 certified company

Divisional Contacts

Scientific Division:

Telephone: 1300 156 862

Email: info@invitro.com.au

Medical Division:

Telephone: 1300 156 134

Email: info@invitro.com.au

Diagnostic Division:

Telephone: 1300 156 684

Email: info@invitro.com.au

Technical Division:

Telephone: 1300 932 156

Email: service@invitro.com.au

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