Technical Services Division

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In Vitro Technical Support is designed to service and provide technical support for the products that are sold by In Vitro Technologies. We believe we are the service company, you need, that is capable of installing, maintaining and repairing the equipment that we sell.

Our commitment is:

That when a service job is completed, your equipment will meet necessary performance criteria and pass acceptance tests
That we endeavour to bolster customer knowledge
To allow you to maximise the use of the equipment you have purchased
To address and make sure of a response, to any of your concerns when you log a job with our customer care team

The Technical Service department in our Australian offices, located in Adelaide, Brisbane, Melbourne, Sydney and Perth, are comprised of service engineers trained to support our product range. These service engineers have the expertise to evaluate the functional detail of your equipment. We have the professional knowledge that can be used when calling on our equipment supplier contacts and leverage the resources to get the resolutions and options needed.

The In Vitro Technologies Technical Service and Repair Department is designed exclusively to serve our customers and to provide technical and product support unavailable anywhere else. As the distributor of our products, we are the only facility capable of repairing the equipment we sell and restoring it to original specifications. When service and/or repair is complete, the products will meet all performance criteria for, and pass all acceptance tests of the original equipment.

The primary goal of In Vitro Technologies Technical Service Department is to maximise customer knowledge and use of the equipment they have purchased and to fully address any concern the first time it is brought to us. The Technical Service department is comprised of service engineers fully trained to support all of our products. Our Repair Department is staffed by technicians who have expertise in evaluating every functional detail of our equipment and in delivering excellence in service, repair, and customer education. Technical Service and Repair can be reached by calling us on 1300 552 003 or emailing us at service@invitro.com.au.

In Vitro is ISO9001:2000 certified and is a registered supplier with the Australian Communications Authority (N10054), permitting us to 'compliance label' equipment that we supply. We stock an extensive range of spare parts to ensure that repairs are completed as quickly and efficiently as possible and are committed to providing complete service support from the time of installation to the time equipment needs updating. We offer comprehensive preventative maintenance contracts or simple and quick pre-warranty expiration inspections.

In order to expedite your service request, fill in the Service Enquiry form by following the below link, including your model number and serial number, along with a brief description of the issue to help us expedite your service request. Also, please download and print the Decontamination Form, fill out and fax back to use on 1300 552 004. One of our Service staff will get back to you within 2 business hours.