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The In Vitro Technologies Technical Service and Repair Department is designed exclusively to serve our customers and to provide technical and product support unavailable anywhere else. As the distributor of our products, we are the only facility capable of repairing the equipment we sell and restoring it to original specifications. When service and/or repair is complete, the products will meet all performance criteria for, and pass all acceptance tests of the original equipment.
The primary goal of In Vitro Technologies Technical Service Department is to maximise customer knowledge and use of the equipment they have purchased and to fully address any concern the first time it is brought to us. The Technical Service department is comprised of service engineers fully trained to support all of our products. Our Repair Department is staffed by technicians who have expertise in evaluating every functional detail of our equipment and in delivering excellence in service, repair, and customer education. Technical Service and Repair can be reached by calling us on 1300 552 003 or emailing us at service@invitro.com.au.
In Vitro maintains after-sales equipment service facilities in Melbourne, Sydney, Brisbane and Adelaide. We also have contractual arrangements with reputable service organisations in Perth and outlying areas. In Vitro is ISO9001:2000 certified and is a registered supplier with the Australian Communications Authority (N10054), permitting us to 'compliance label' equipment that we supply. We stock an extensive range of spare parts to ensure that repairs are completed as quickly and efficiently as possible and are committed to providing complete service support from the time of installation to the time equipment needs updating. We offer comprehensive preventative maintenance contracts or simple and quick pre-warranty expiration inspections.
In order to expidite your service request, fill in the form below including your model number and serial number, along with a brief description of the issue to help us expidite your service request. One of our Service staff will get back to you shortly.
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