In Vitro Technologies Customer Support & Distribution Centre will be operating with reduced staff and hours over the Christmas/New Year holiday period.

Freight carriers nationally will also be operating with reduced hours. To minimise impact to supply, please expedite your orders to us at 
or via fax: 1300 552 004 no later than 1pm ADST Friday the 13th December 2019.

As delivery guidelines after this date cannot be guaranteed, please note for cold chain or frozen deliveries, orders will not be dispatched after 18th December 2019 and will resume normal dispatch on Monday 6th January 2020 unless arranged otherwise. Normal deliveries continue throughout the holiday period.

The Technical Service Engineers will be available during this time to assist with any urgent/critical technical support issues via 1300 932 156.

Please note special conditions and charges may apply during on call timeframes.

Tuesday 24th December 2019 - 8.00am – 2.00pm
Wednesday 25th December 2019 - on call basis only
Thursday 26th December 2019 – on call basis only
Friday 27th December 2019 – 9.00am – 3.00pm
Monday 30th December 2019 – 9.00am - 3.00pm
Tuesday 31st December 2019 – 9.00am - 3.00pm

Wednesday 1st January 2020 – on call basis only

Please note all times are Australian Eastern Daylight Savings Time (ADST)

Normal operation will resume Thursday 2nd January 2020 of 8.00am to 5.30pm ADST.

Should you wish to discuss this further or to organise any special deliveries during this period, please contact our Customer Support Centre on 1300 552 003 or email or

Lastly, In Vitro Technologies would like to wish you a Merry Christmas and a Happy New Year!