Dear Valued Customer,
Please accept this letter as notification of a rate adjustment, effective December 1st 2018.
In Vitro Technologies has worked hard to bring you and your business competitive prices on all freight services whilst ensuring customer delivery satisfaction. Recent increased transportation charges has necessitated in an increase in our standard freight costs to ensure continued quality service provision from In Vitro Technologies.
A summary of rate amendments to our standard charges is located at the bottom of this letter.
Please note that any existing contractual agreements with regards to freight terms with In Vitro Technologies will remain unchanged.
Should you have any questions regarding our services, please contact our Customer Care department on 1300 552 003 or email us at firstname.lastname@example.org and any member of our team will be happy to help you.
We take this opportunity to thank you for your continued business and support.
Customer Operations Manager Australia/New Zealand
Dynamics AX Product Owner
IN VITRO TECHNOLOGIES PTY. LTD