Dear Customer,

I am writing to advise you that In Vitro Technologies will be upgrading our current Enterprise Resource Planner (ERP) to Microsoft Dynamics for our end-to-end business processes. This is a necessary step in our business strategic plan, which will see us significantly increasing our value to our Customers in the years ahead.

The rollout of Microsoft Dynamics will begin on Friday 1 June, and by Tuesday 5 June we will be operating fully on the new system. There will be an unavoidable interruption to our processes; however, we will aim at keeping this to a minimum and we will certainly still be able to action any urgent orders.

The new system has been tested thoroughly and the rollout has been planned in detail. However, issues can still arise, so we will have staff available to answer any questions and to deal with any complications. Please contact us on 1300 552 003, email us at care@invitro.com.au or you can contact your company representative.

As we will not be able to process orders from Friday 1 June to Monday 4 June (four days including the weekend), we ask that you consider bringing forward any orders so that they can be filled during the preceding weeks. This will minimise any inconvenience.

Please note, our Service Department will continue their service operations as per normal during this period and you may contact the service centre on 1300 932 156 or email us on service@invitro.com.au  for all engineering service related matters.

Below is some information that may be relevant to you and please share this with your team as you deem appropriate.

  • Our order cut-off date will be 29th May to guarantee order dispatch before transition on 1st June.
  • All attempts will be made to ensure your order is processed and dispatched as swiftly as possible post 5th June 2018 however to receive emergency supply only prior to this, please contact our Customer Care team to organise any special deliveries.
  • All open Purchase Orders will be moved to the new system, however in order to avoid any delays in payments which may arise due to unavoidable business interruptions, we ask that invoices are sent to In Vitro Accounts Department at accounts@invitro.com.au without any delays or as requested by the Accounts Department. This will minimise disruption and potential duplication of effort.
  • Customer statements will be generated automatically and sent electronically. If you do not receive, or unable to match, please notify In Vitro Accounts Department at accounts@invitro.com.au.
  • Order confirmations must match the specified In Vitro PO.
  • Please note there will be changes in the look of our stationery including all goods dispatched will travel with a delivery note. All Tax Invoices will be sent electronically only to the designated email contact on the account to process for payment.
  • The My In Vitro web store will be closing for orders on 31st May. We will be launching a new web store on the 5th of June and once that is live we'll provide you with some instructions on how to set up an account to process online orders. 

I  take this opportunity to thank you for allowing us to be a part of your operations, we value your partnership and please bear with us as we work through this exciting rollout.

Kind regards,

Andrew Menon
General Manager
In Vitro Technologies

andrew sig